Customer FAQs

1. What is HomeWorks Referral Network?

HomeWorks is a premier home improvement referral network. We provide homeowners with a FREE and simple solution for finding pre-screened, licensed and insured home service professionals to fulfill their specific needs.

2. Why should I use HomeWorks if I can ask my neighbors for referrals or go online?

Of course you will probably ask your neighbors for their opinions. They will most likely have had some good experiences, but they won’t necessarily know of the highest-rated and most experienced professionals in the industry. HomeWorks conducts a complete pre-screening process to assure you will be getting contractors who are best at what they do.

3. How does the process work?

When you call HomeWorks (or make a request on our website), we will ask you for information about your project such as, budget, schedule, location, availability, flexibility or specific wishes. We will then match you with the best contractor for your project. Your contractor will call you the same day and make an appointment to give you an estimate, if you would like. You are under no obligation to meet with or hire the contractor and you do not owe HomeWorks anything for the referral. Once you meet with a contractor, you are still under no obligation. If you are dissatisfied for any reason, we will be happy to ask another contractor in our network to contact you. HomeWorks is a completely FREE service to you, no matter how many referrals you request.

4. Do I have to pay for anything? Is there any cost for me to use HomeWorks?

Using HomeWorks is completely FREE! You don’t have to pay a monthly or annual fee like other referral networks.

5. How is HomeWorks different from other referral networks?

a. We are free! We don’t charge you anything - ever.
b. We have the toughest pre-screening standards. We even meet with each and every contractor face-to-face for an interview. No other referral service does that.
c. We don’t allow contractors to pay to be included in our network, unlike other referral services. Only those professionals meeting our high standards are allowed onto our network.
d. We are the local experts and know the area. We live here, we know the climate, we know the environment and understand many homeowners’ needs in this area.
e. Because we are local, we don’t pay a lot of money for advertising to a national audience. The fee we charge our contractors is only for work we find them and is very low compared to other referral networks. Therefore, our contractors don’t have to increase their prices because of high advertising or contract fees.
f. We have an on-going review process and ask our customers to complete a satisfaction survey after their job is finished. That way we can constantly monitor our network to make sure every contractor performs to our high standards and to our customer’s satisfaction.

6. How does HomeWorks make money if it’s a free service?

The home improvement professionals in our network pay us a commission for the contracts that we find them. Because we don’t charge the contractor monthly fees or high commission rates, they don’t have to hike up their estimates, as many contractors are forced to do with other referral companies. The commissions paid to HomeWorks are not only fair but they are considered to be a sales and marketing expense and are therefore a tax write-off for the contractor. Our fee is money that would otherwise be spent on their own marketing and advertising costs.

7. How does HomeWorks select contractors for their network?

We carefully screen all our contractors to ensure that: They are Licensed, Bonded, Certified and Insured. (If applicable) They have at least five excellent customer references, three of which are the last jobs they performed so we can verify the current quality of their work. They are in good standing with the Office of Consumer Affairs and the Better Business Bureau.

Finally, we sit down and interview each and every contractor in our network. We know them personally and work with them regularly. We see their offices and/or work sites and meet many of their employees. Many have become friends of ours. No other service, big or small, knows their contractors like we do.

8. Can any contractor be represented on HomeWorks’ referral network?

No, not just any contractor can be represented on our referral network. All contractors must pass a rigorous screening process to ensure they meet our high standards. After a final in-person interview, we decide if a contractor has the quality, dependability, skills and experience for us to refer to our customers.

9. Can contractors pay to be on HomeWorks referral network?

No, contractors can’t pay to be represented by HomeWorks, therefore their affiliation signifies a high level of craftsmanship and integrity.

10. What if I don’t like the contractor HomeWorks sends to me?

HomeWorks will refer the contractor who we feel will best fit your needs. If you are unhappy for any reason then we will refer another contractor from our network.

11. What happens if I’m unhappy with the work the contractor performs?

All the contractors in our network guarantee their work. HomeWorks will work with you both to facilitate a smooth and prompt solution to any problem to assure your complete satisfaction.

12. Do you guarantee the lowest price?

No, we do not guarantee the lowest price. We guarantee you will get an extremely skilled, reliable professional who will do the job right the first time.

13. Who do I pay?

You pay the contractor for all work performed.

14. Will the contractor charge me more to cover your commission charge?

No, the commissions paid to HomeWorks are not only fair but they are considered to be a sales and marketing expense and are therefore a tax write-off for the contractor. The money spent on our commission would otherwise be spent on the contractor’s own marketing and advertising efforts.

15. What happens if I’m not able to reach a contractor and have immediate questions or concerns?

You can reach HomeWorks 24 hours a day, 7 days a week. We are here to assist you throughout your entire project whether it’s answering questions or helping track down a hard-to-reach contractor.

16. How do I contact HomeWorks?

We can be reached at our office number, our cell phone or through our email on our website. Office: (904) 687-0155 Cell: (904) 415-4449 Email: info@homeworksreferralnetwork.com.

17. Does HomeWorks offer companies that are green?

Yes! Most of our contractors provide green services. Just ask us and we’ll find the right person for your project.

18. What green services do your contractors provide?

Virtually any of our services can be made “green” depending on the products you choose and the type of installation required. Whether it’s cabinetry, painting, lawn care, flooring – you name it – our contractors are almost sure to meet your green needs. We take pride in offering green services and can give you the latest news on green products or installations.

19. How do I subscribe to and unsubscribe from the HomeWorks newsletter?

Simply add your email address in the space provided on our Homepage to subscribe to our newsletter. We send them out quarterly and they are full of helpful hints, tips for your home and articles written by contractors in our network. You can unsubscribe automatically anytime by clicking on the link to be removed from the list.

20. What is HomeWork’s privacy policy?

We will never sell, share, market, publish or otherwise disseminate your personal information other than that required by law.

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